About Us

WELCOME, FROM BILL NELSON, CEO

Bill Nelson CEO

For over 68 years, our facilities have evolved to meet the growing health care needs of the Mille Lacs area. Our primary goal is still the comfort and care of our patients and nursing home residents. Our employees and medical staff are committed to our mission to improve the health and well-being of area residents and visitors.

As always, your opinions and suggestions are very important to us. We encourage you to contact us at any time if you’d like to share your thoughts on a particular manner.

Our website will provide you with access to information on our available services, special events, employment opportunities, medical staff, wellness and general health education, and more.

Thank you for placing your trust in us to assist you with your medical needs. We’re privileged to be able to serve you.

Sincerely,
Bill Nelson, Mille Lacs Health System CEO

Our Mission

“To assist those residing in and visiting the Mille Lacs area in achieving and maintaining optimal health.”

Our Organizational Values

We hold a reverence for life.

  • We are here with the sole purpose to serve our patients/residents/community/each other by working together.
  • We have a deep respect for and value every life.
  • We act with integrity to create an exceptional experience for our patients/resident/family member/each other.
  • We serve all with care and compassion. We care for and care about others.
  • We are present with others and give them our undivided time and attention.

We strive to ensure access for all.

  • We welcome, serve, and treat everyone with honor and dignity at every encounter.
  • We embrace diversity and respect differences in others.
  • We actively engage and are visible in our support for the communities we serve.
  • We willingly keep care close to home.

We strive to serve all with compassion and hospitality.

  • We take pride in all aspects of our job because we do make a difference.
  • We smile, acknowledge, and greet everyone. We practice the ten-foot rule.
  • We practice gratitude and offer recognition, appreciation, and affirmation to all. 

We believe in open, honest, and direct communication at all levels.

  • We help patients/residents understand why they are here, what we can do for them, what they will need to do for themselves, and together come up with a plan.
  • We build trust through direct, constructive, and respectful communication and build positive rapport with others.
  • We are kind in our communication and always use a respectful tone.
  • We solicit input from others and listen actively in ways that give them the experience of feeling heard.
  • We share information, ideas, and learning. We offer suggestions, potential solutions, and requests.
  • We demonstrate AIDET behaviors.

We believe collegiality, teamwork, and participation are necessary for excellence.

  • We are all connected and aligned to our common goal of service.
  • We direct our energy to satisfy our patients’/residents’ needs and work as a team to create a fun and safe environment.
  • We have respect for each other’s roles/contributions. We collaborate, support, and encourage each other. 
  • We make decisions in support of our strategic plan, mission, and vision.
  • We involve stakeholders and consider our interdependencies when making decisions.