by Mary Rains
Mille Lacs Health System
Mille Lacs Health System’s Hospice program has been named a 2017 Hospice Honors recipient, by Deyta Analytics, a division of HEALTHCAREfirst, the leading provider of Web-based home health and hospice software, outsourced billing and coding services, and advanced analytics.
“Hospice Honors is a landmark compilation of hospices that provide the best patient and caregiver experiences,” said J. Kevin Porter of HEALTHCAREfirst. “I am extremely proud of Mille Lacs Health System’s Hospice program for achieving this highest of honors and I congratulate them on their success.”
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2015 through September 2016. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all partnering hospices contained in the Deyta Analytics’ Hospice CAHPS database.
In addition, MLHS’s Home Care program was named a 2017 HHCAHPS HONORS Elite recipient. HHCAHPS Honors recipients include those scoring above the HEALTHCAREfirst national average on at least eighty-five percent of the evaluated questions. The HHCAHPS Honors Elite award is given to home health agencies scoring above the HEALTHCAREfirst national average on one hundred percent, or all nineteen, of the evaluated questions.
HEALTHCAREfirst is a prestigious program that recognizes the highest level of quality as measured from the caregiver’s point of view. Questions that are evaluated are patient-centered and measured by families who receive hospice and home care services.
“What these awards mean is that we take the job of caring for people in their homes very seriously,” said Home Care/Hospice Manager Joni Walker, R.N. “We’re committed to excellence with both of our programs, and we want to provide the very best for people in our community who need us.”