MLHS Emergency Dept. wins again

by Mary Rains

Mille Lacs Health System

Mille Lacs Health System is proud to announce its sixth year in a row as a hospital that has garnered the Women’s Choice Award© for Best Emergency Care. 

The methodology for America’s Best Hospitals for Emergency Care award is unique in that it combines Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results with primary research about women’s healthcare preferences. This designation recognizes excellence in emergency care based on several process of care measures focused on time patients spent in the emergency department, including time to admission, and door to diagnosis. The award signifies that Mille Lacs Health System is in the top 8.4% of 3,726 US hospitals offering emergency care services.

Criteria for selecting MLHS as one of America’s best emergency departments also included the average time before outpatients with chest pain or a possible heart attack received an ECG, and the average time patients with broken bones had to wait before getting pain medication. Awarded hospitals represent those with emergency departments with average measure times in the highest 25th to 50th percentile in the country.

MLHS COO Kim Kucera said, “The award is especially significant since we know long waits and high crowding can negatively impact patient outcomes. We are committed to the best patient care possible and work hard to staff our ER with quality medical care.”

CEO Bill Nelson added that the new construction project slated to begin in the spring of 2020 on the Onamia campus will be especially important for emergency patients and their families. “More privacy when being cared for here in our ER is something we are committed to bringing about,” Nelson said. “We know that makes a difference in the patient journey here, and we want that experience to be as positive as possible.”

Mille Lacs Health System is one of 313 award recipients representing the hospitals that have met the highest standards for emergency care in the U.S. by the Women’s Choice Award.