Home Care receives award

Press Release – Mille Lacs Health System
10. Dec. 2014
Mary Rains, Marketing Manager

MLHS Home Care Program receives award
Mille Lacs Health System Home Care program has been named a 2014 HHCAHPS HONORS recipient.

HHCAHPS Honors is a prestigious, annual honor recognizing home health agencies that continuously provide the highest level of satisfaction through their care as measured from the patient’s point of view.

Award criteria were based on the HHCAHPS survey results for an evaluation period of April 2013 through March 2014. Deyta identified award recipients by evaluating performance on a set of nineteen satisfaction indicator measures. Individual agency performance scores were aggregated for the evaluation period and were compared on a question-by-question basis to the Deyta National Average score calculated from more than 1,800 partnering home health agencies contained in Deyta’s HHCAHPS database.

HHCAHPS Honors recipients include those home health agencies scoring above the Deyta National Average on at least eighty-five percent of the evaluated questions. MLHS Home Care scored above the Deyta National Average (90 - 100% in most cases, with the national average being 78 - 88%) on composite scores of care, getting help and advice, treating with courtesy and respect, and communication between providers/patients.

MLHS Home Care Medical Director Dr. Patti Hook is especially pleased with the department’s award. “Our staff and nurses are superb, and we are so fortunate to be locally owned. We take pride in the care of our hometown neighbors.” Hook goes on to say that she depends very much on the nurses to be “our eyes and our ears in the homes of the people they see. The Home Care nurses make adjustments when needed, detect problems and work with us to solve them, thus allowing people to stay in their own homes.”